“The journey of a thousand miles begins with one step.” Lao Tzu
Don’t underestimate the power of meeting new people, because there is a chance they will change the way you move and think.
I had, again, the pleasure meeting a guy that, after a talk of 3 hours, changed the way I thinking about the planning and creation of my venture. I wish I had met him a few years ago, but I’m very happy and thankful that at least it happened now.
That is how I was acting (wrongly)
As you may remember, I was thinking about going into the cosmetic market and specially into the natural/organic segment, here in Brazil, and mostly, at least in the beginning, because of my personal preferences. After making the choice I started looking and some weeks later, I found something interesting, at first glance, and was full of energy to start digging deeper and deeper.
My first movement, a correct one, was to talk with people and visit foundations that have something related with cosmetics, natural products or entrepreneurship as a whole and in an entrepreneurship foundation I took some free courses about themes like “How to Begin”, “Start your venture in the right way” and “How to plan your new venture”. In those courses a lot of questions were put on the table and I was a little bit overwhelmed with all this new information. There were so many questions I needed (and need) to answer that I didn’t know how to continue. “Should I plan what type of product I want to produce?”or “Should I decide if I want to produce or use a third-party?” or “Should I study my customer?” and etc.
Some days, after researching for random information, I’ve got sick of it. I wanted and needed to have a plan, something I could have the feeling if I has evolving or procrastinating. So, after thinking a bit, I had a brilliant idea (beware of brilliant ideas!!!!), that turned out to be a stupid one. “I will start my business plan, I will follow it step by step” seems perfect doesn’t it?!! I needed something to guide me so I used the structure of the business plan as this guide.
The problem was that I never thought about it and never looked if, before the business plan, there was something to be done. I was so happy I had found guidance, that nothing mattered. So every day, since then, I researched all the information that the business plan was asking me, like an university test (duh!).
Luckily, before going into this crazy cycle, I registered myself in lots of courses, so one day after a couple of weeks I was meant to go in a course about “How to start right”, a course I wanted to skip because I thought I knew what I wanted and how to do it. Anyway, I went, because I didn’t want to cancel something I wanted so badly in the beginning. Thank God
Now things got interesting
In the first 50 minutes I was hearing I guy talk about things that were important to know before starting a company and avoid mistakes. After hearing obvious but not unimportant things, I raised my hand and asked, what I thought was, a rhetoric question. “All those questions are indeed important, but isn’t it simpler to put those questions in the business plan structure? Because in the business plan you will need to answer those questions anyway” and the answer after a few seconds was a clear and loud “No! That is a huge mistake”…………………………………………………………..
“WTF???….$##^!!!&$”. So, I asked back why and again very naturally he replied “Because we are a step before the business plan”.
The next hour I drifted off and couldn’t help being totally confused. After the class, I went directly to this guy and asked to have a conversation with him and he agreed right away, so we went to a desk and started to talk in private and, later, I left mind-changed.
Getting smashed
I told him about my last 6 months, what happened last week about my business plan idea and asked him the same question I’ve made in class, hoping to hear something different (Yeah yeah I know…Albert Einstein said “Insanity: doing the same thing over and over again and expecting different results). He smiled and spoke back without answering my question “Do you know what is one of the toughest things for an entrepreneur?…..(time)……..Frustration (I heard this before) and, in your case, frustration means finishing your business plan after a lot of work and realizing that it will not work” he continued “…and worst if you realize that you could easily foreseen it. Don’t you think?”. I was paralyzed.
He continued “So, you should answer all those questions I talked up stairs before doing the business plan. To start a business plan you need to have the deep feeling that what you are planning is going to work. ”. The problem for me again was that there were a lot of questions and I didn’t knew how to plan my learning process. How I can know if I’m not making progress?, he answered “You know when you are not evolving when you skip questions”
The (simple) technique
“You need to follow the logic of your business and to help you, you can use the ideas of the 5W’s technique. But, you can’t follow a formula, you need to ask questions and follow the steps that are important to your business alone”. I knew the 5W’s technique, but I never really thought that I needed to create my own steps, my own process. I needed to think freely. I was quiet, looking to the blank paper in front of me, thinking and starting to understand what he meant, but I didn’t say anything.
So he started to write down on a paper:
What?
Cosmetic Company – Why? Because you like consumer good products, it’s an everlasting market (You like that), it’s an industry that grows a lot in Brazil, Brazilian people consume a lot of beauty products and etc.
Natural Products – Why? There is a new wave of natural and sustainable products in the world, in Brazil those products are growing a lot and for personal choices.
Is there any important questions to be answered about these two things? No…so keep going!
“Now comes the time when you need to pay attention.” he said.
Is it time to answer if you are going to produce or sell or both? Or is it time to think if you are going to sell shampoo or lipsticks?
None of them, right?
We know, after reading a little of Steve Blank and Eric Ries, that first you need to understand the customer before going into product development. So, no, it’s not time to think about those two things. Instead, it’s time to think about the “Who?” isn’t it?. (Can you see that the steps we need to follow are logical?)
Who?
Women – Why? More than 80% of the people that consume cosmetics are women. Men consuming cosmetics is a new trend and you don’t want to depend from two trends to succeed (natural and men using cosmetics).
****Thinking Pause****Look, some questions don’t have a single answer, but we need to make a decision, always based on facts. I could have, instead, chosen the masculine industry, but I didn’t and I know why. That is a decision and if you are not satisfied with the “Why?” you need to keep learning. Oh, and there is nothing wrong in going back and changing a premise ****Thinking Pause****
What social class? – You want to deal with middle class, but you don’t have enough information to make this decision, so you are going to stop here until you answered it and then keep going,. Remember, If you skip a why question you are in the wrong way.
That is when he stopped.
I left the meeting thinking different and now I’m really feeling that I’m on track.
I just finished a survey I’m going to give prospect customers to see on what type of client I will focus. “Is there a type of customer that cares about natural cosmetics? I’m sure, I just need to find her.”
Cheers!
Keep on Rocking in the Free World
P.S 1 A tribute to the free thinking Free as a Bird – The Beatles
P.S 2 Here are some main things you should think about, that this guy told me. And remember, you should always think for important question for your business. They are not in order, that is something you need to think about.
Clients
1. Who will buy your products and why?
2. Where are they located?
3. How much they buy?
4. How often do they buy?
5. How to influence those costumers?
Product
1. What product will you offer?
2. How many types of products need to be available?
3. What are main necessities you are offering?
Location
1. What is the most appropriate location for your business?
2. Are there legal issues involved?
Competition
1. Who is competition?
2. Where are they located?
3. What are their main strengths and weaknesses?
4. How are you differentiating yourself?
Employees
1. What type of employees does your business need?
2. Are there ways to employ that kind of people?
Suppliers
1. Who are they?
2. Where are they?
3. How can you get what you need?
4. What are their terms?
Distribution
1. How to sell your products or services?
2. What are the costs?
Legal issues
1. What are they?
2. What are the main taxes?
3. What are the obligations of the entrepreneur?
Equipments
1. What are the main equipments needed?
2. How do they work?
3. Who are the suppliers and where are they?
Investments
1. How much initial money do you need?
2. Is it available?
3. Will it be a partnership? What are the main activities of each partner?